Terms and Conditions

BY PLACING AN ORDER, OR BY ACCEPTING DELIVERY OF ANY PRODUCT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

I. ACCEPTANCE OF TERMS

These Terms and Conditions constitute a legally binding agreement between you ("Customer") and Ongauge Cable Company, LLC ("Company"). By accessing our website, placing orders, or using any services provided by the Company, you agree to these Terms and Conditions in their entirety.

II. PRICING AND ORDERS

Price and availability are subject to change without notice. No order is considered accepted or binding until an authorized representative of the Company receives and accepts it. All prices are in US dollars. Products are sold in compliance with applicable U.S. export laws and regulations.

The Company reserves the right to refuse or cancel any order for any reason at its sole discretion. If your payment has already been processed, we will issue a full refund.

III. SHIPPING, TITLE & RISK OF LOSS

All shipments are made FOB shipping point unless otherwise agreed in writing. Title to and risk of loss for all products pass to the Customer upon delivery of the product to the carrier.

The Company is not responsible for delays, loss, or damage once the shipment has been tendered to the carrier. Customer is responsible for filing claims with the carrier where applicable. The Company may, at its discretion, assist in facilitating claims but is not responsible for claim outcomes.

Transit times provided by the Company are estimates only and are not guaranteed unless expedited service is specifically arranged in writing. Freight shipments may be subject to additional accessorial charges including liftgate service, residential delivery, limited access locations, appointment delivery, or re-delivery. These charges are assessed by the carrier and are the responsibility of the Customer unless otherwise agreed.

IV. INSPECTION & DAMAGE CLAIMS

Customer must inspect all shipments at the time of delivery. Any visible damage must be noted on the carrier's delivery receipt and signed as damaged. Failure to note damage at delivery may result in denial of a claim and may limit the Company's ability to provide a replacement or refund.

For concealed damage (not visible at delivery), Customer must notify the Company within 48 hours of delivery. All packaging materials must be retained for carrier inspection. The Company reserves the right to deny claims reported after this period.

V. CANCELLATION & RETURNS

Production orders and orders in transit to the Customer are not cancelable. If the Customer cancels, the Company has the right to invoice and collect all payments due in full, or a restocking charge may apply at the discretion of the Company.

All special-order, custom-cut, and non-standard length items are non-cancelable and non-returnable. Items shipped from stock listed as "not returnable" are not eligible for return.

Standard, in-stock items may be returned in their original, unused condition (uncut, undamaged, on the original reel or in original packaging) subject to the following conditions:

All return requests must be made within 15 days of the original invoice date.
A return authorization (RA) number must be obtained from the Company prior to shipping any return. Items returned without prior authorization will not be accepted and may be discarded without credit.
Returned material is subject to inspection upon receipt. Items not meeting return conditions may be rejected or subject to additional fees.
Partial reels or used material are not eligible for return under any circumstances.
A restocking fee of up to 35% may apply at the Company's discretion.
Customer is responsible for both original and return freight charges. Return freight must be prepaid. Collect or C.O.D. returns will NOT be accepted.

VI. PAYMENT & CREDIT TERMS

Accepted payment methods include: Visa®, Mastercard®, American Express®, Discover®, government purchase cards, and bank wire transfer.

Credit card payments are accepted from U.S.-based customers only. International customers may pay by bank wire transfer. All bank fees and intermediary charges for wire transfers are the responsibility of the Customer.

Credit terms are not automatically extended and are offered at the Company's sole discretion based on credit approval, order history, and business qualifications. Orders without approved credit terms must be prepaid prior to shipment. Orders placed by purchase order may require prepayment unless credit terms have been approved.

The Company reserves the right to suspend or cancel any order for accounts with past-due balances or for orders requiring prepayment that remain unpaid for more than seven (7) days.

VII. PRODUCT DATA, SPECIFICATIONS & TOLERANCES

All weights, diameters, and measurements are considered to be nominal and within normal industry-accepted tolerances. Any exact or special requirements must be made known to the Company prior to ordering. The Company reserves the right to follow industry standard and ship plus or minus ten percent of ordered footage on all manufactured orders.

All specifications, data, and information are subject to change without notice. Information presented is believed to be true and accurate to the best of our knowledge. All product data presented is for informational purposes only and does not create a binding obligation or liability on Ongauge Cable Company, LLC, its subsidiaries, and affiliates.

VIII. PRODUCT INFORMATION & USAGE LIMITATIONS

A. General Product Information

Product information provided on our website, in catalogs, or through any other means is intended for general information purposes only. While we strive to ensure accuracy, specifications may change, and the Company makes no guarantees regarding the completeness or reliability of such information.

B. Installation Information and Guidelines

Any installation instructions, guides, or recommendations provided by the Company are general guidance only, are not comprehensive or exhaustive, and do not replace the need for professional consultation. Such guidance must be used in conjunction with the manufacturer's specific installation guidelines, applicable building and safety codes, industry best practices, and professional expertise.

C. Usage Restrictions and Warnings

Voltage and Application Limitations: Products must only be used within their specified voltage ratings. Unless specifically rated for such use, products are not suitable for high-voltage applications.

Intended Use Only: Products should only be used for their intended designed applications. Using products for purposes other than those they were designed for may create safety hazards, violate codes, void warranties, and lead to system failures.

Professional Installation: Many products require installation by qualified professionals in accordance with applicable codes and regulations.

IX. CRITICAL OR HAZARDOUS APPLICATIONS

Unless specifically stated, products sold by the Company are not intended for use in critical or life-safety applications where failure of a component could result in injury or significant property damage. Customer assumes all liability for use in such conditions and applications. Customer agrees to hold harmless and indemnify the Company, suppliers, and the producers of the products for any and all damages incurred in such applications.

X. WARRANTY & LIMITATION OF LIABILITY

A. Limited Warranty

Most products sold by the Company are covered by the original manufacturer's warranty, where applicable. Warranty terms, coverage, and duration vary by manufacturer and product.

Certain products sourced through secondary or third-party channels may not carry a manufacturer warranty. The Company does not provide any independent warranty unless expressly stated in writing.

THE COMPANY MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, OF MERCHANTABILITY, TITLE, OR FITNESS FOR A PARTICULAR PURPOSE OR APPLICATION, WHICH ARE HEREBY DISCLAIMED EXCEPT FOR ANY MANUFACTURER'S WARRANTY WHERE APPLICABLE.

B. Installation Responsibility

Customer is responsible for: (1) proper selection of products for their specific application; (2) using and installing products in accordance with the manufacturer's instructions; (3) compliance with all applicable codes, standards, and regulations; (4) obtaining necessary permits and inspections; and (5) consulting with appropriate professionals (electricians, engineers, etc.) as needed.

C. Limitation of Liability

In no event shall the Company be responsible to Customer or any third party for any consequential, incidental, or indirect damages, including but not limited to loss of profits, sales, revenue, or business.

The Company is not responsible for: (1) Customer's improper selection of a product; (2) improper installation or use of products; (3) any damages resulting from information provided in installation guides, whether followed correctly or incorrectly; or (4) any modifications made to products after delivery.

The Company's total liability, if any, shall not exceed the original purchase price of the specific product(s) giving rise to the claim.

Any cause of action against the Company must be instituted within 6 months from the date of purchase.

D. Technical Information, Documentation & Support

Documentation such as manufacturer certificates of conformance (COC), country-of-origin (COO) statements, UL listing verification, and other manufacturer documentation is provided when available. Availability varies by product and manufacturer.

If documentation is required, it must be requested prior to order placement. The Company is not responsible for providing documentation that was not requested in advance. If manufacturer documentation is not available, a statement of origin may be issued at the Company's discretion.

Buyer is responsible for specifying any required documentation or compliance requirements prior to order placement.

Any customer advice, consultation, or application support given will not subject the Company to any liability. Technical suggestions or advice are provided as a courtesy only and do not constitute professional engineering services or create any obligation on the part of the Company.

XI. EXPORT & INTERNATIONAL ORDERS

Customer is responsible for compliance with all import, export, and customs regulations applicable to the destination country, including but not limited to EAR (Export Administration Regulations) and OFAC sanctions compliance. Customer is responsible for providing accurate end-use and end-user information when required. The Company is not responsible for delays, duties, taxes, seizures, or regulatory issues arising from international shipments.

Customer agrees to bear all costs and liabilities arising from export, including but not limited to: freight charges, duties, taxes, monetary depreciation, and other handling charges.

XII. INDEMNIFICATION

Customer agrees to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, suppliers, and contractors from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (1) Customer's use of the products; (2) Customer's breach of these Terms and Conditions; (3) any misrepresentation made by Customer; or (4) Customer's violation of any law or the rights of a third party.

XIII. NO THIRD PARTY BENEFIT

These Terms and Conditions are for the sole benefit of the respective parties and extend no rights or claims to any third party.

XIV. JURISDICTION & DISPUTE RESOLUTION

This agreement shall be governed by the laws of the state of Pennsylvania, without regard to its conflict of laws principles. Venue for any legal proceedings shall be in the federal or state courts of Monroe County, PA, at the Company's discretion.

Parties agree to resolve any claims or disputes solely by arbitration in Monroe County, Pennsylvania. The arbitration shall be conducted on a confidential basis pursuant to the Commercial Arbitration Rules of the American Arbitration Association. Any decision or award as a result of any such arbitration proceeding shall be in writing and shall provide an explanation for all conclusions of law and fact and shall include the assessment of costs, expenses, and reasonable attorneys' fees. Any such arbitration shall be conducted by an arbitrator experienced in commercial disputes and shall include a written record of the arbitration hearing.

XV. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and the invalidated provision will be replaced by a valid provision that most closely approximates the intent of the original provision.

XVI. ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

XVII. MODIFICATIONS

The Company reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will be posted on our website, and the revised Terms and Conditions will be effective immediately upon posting. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

BY PLACING AN ORDER WITH ONGAUGE CABLE COMPANY, LLC, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THESE TERMS AND CONDITIONS IN THEIR ENTIRETY.

Last Updated: March 19, 2026