Frequently Asked Questions

Answers about what we stock, how to order, shipping, cut-to-length service, and getting a quote. If you don't see your question here, contact us.

Products & Brands

What types of wire and cable do you carry?

We stock a broad selection of electrical, control, communication, data, and specialty wire and cable — including THHN/THWN, coaxial, plenum, direct burial, network, and tracer wire. Browse our full catalog to see what's available.

What brands do you carry?

We stock cable from major industry manufacturers across the electrical, communication, and specialty segments. The easiest way to see what we carry is to browse our catalog. Don't see a brand or part you need? Request a quote with the brand, part number, and quantity and we'll check availability and pricing.

Do your products meet industry standards like UL or RoHS?

Yes — as applicable per product. Specific certifications (UL, CSA, RoHS, and others) are listed on each product's datasheet or specification page. If you need a specific certification, mention it in your quote request.

Ordering

How do I place an order?

You can check out directly from our online catalog, email sales@ongaugecable.com, or call 570-972-2770 during business hours (Mon–Fri 9 AM – 6 PM EST). For bulk or special orders, use our Request a Quote page.

Do you offer cut-to-length service?

Yes. Many of our products can be cut to a specific length. If you need a specific cut-to-length quantity that isn't offered on the product page, request a quote with the cable and footage.

Is there a minimum order?

Most in-stock items on our catalog have no minimum. For bulk orders and special orders, minimums depend on the product — we'll confirm any applicable minimum with your quote.

Do you offer bulk or volume discounts?

Yes — we offer volume pricing on bulk orders. See our Bulk Orders page for details, or request a quote with your target quantity.

Shipping & Delivery

How fast do you ship?

In-stock orders typically ship the same business day when placed during business hours. Bulk and special orders ship on a schedule confirmed with your quote.

Do you offer free shipping?

Yes — free shipping on in-stock orders over $1,000 to the lower 48 states. Free shipping does not apply to custom or special orders.

Do you ship outside the US?

We ship within the United States only.

How is cable packaged?

Cables ship on spools, reels, or in coils depending on the product, length, and put-up. Packaging is chosen to protect the cable in transit.

Custom & Special Orders

Can you do custom orders?

Yes — we can often quote custom and special orders alongside our stock catalog. Request a quote with your specs and we'll get back to you with pricing and availability.

Returns & Warranty

What is your return policy?

Return and warranty terms are covered in our Terms & Conditions and Terms of Use. Please review those pages before ordering or reach out if you have specific questions.

Still have questions?

Call 570-972-2770, email sales@ongaugecable.com, or visit our Contact Us page. We're available Mon–Fri, 9 AM – 6 PM EST.